Engine Room Blog

 A business owner approached me recently about encouraging businesses to “shop local”.  In his words – “we would just like the chance to quote”. 

 Always keen to support local businesses and looking to replace my car in the next few months I braved the wet winter weather to visit a local dealer to see if I could test-drive a car I had my eye on.  Sadly this dealership is unlikely to get my business – the sales person couldn’t bring himself to get up from his chair to introduce himself, did not ask for my contact details and failed to give me either a business card or literature on the two models of car I have been considering.  Any information I did get was solely from the questions I asked.

Clearly this sales person is unaware that women make 60% of buying decisions and they influence a further 30%.  In this case the decision is solely mine – and that decision is now to go elsewhere.

I thought customer service was quite straight forward really - treat the customer the way you would like to be treated. Either some people have very low expectations for themselves or they have never considered what it would be like if they were on the receiving end.  

How does your business rate?